About Your Account; Truefitt & Hill Purchases Only
The T&H Card is issued to you by Truefitt & Hill. It allows you to load a monetary value on to your T&H Card for future purchases at Truefitt & Hill stores in Malaysia only. The T&H Card can be used to make any purchase at Truefitt & Hill stores except for purchase of Truefitt & Hill products. Truefitt & Hill Gift Certificates can be purchased using the T&H Card. The T&H Card is to be treated like cash. It cannot be replaced if lost, stolen or damaged unless you have registered your T&H Card with the store of purchase and reported the loss as described below. The monetary value that you load onto your T&H Card is a pre-payment only for the services of Truefitt & Hill stores. No credit card, credit line, overdraft protection or deposit account is associated with a Truefitt & Hill Card. No interest, dividends or any other earnings on funds loaded on to a T&H Card will accrue or be paid or credited to you by Truefitt & Hill. The value associated with the T&H Card is not insured or guaranteed by any person or entity.
Your T&H Card is only valid for use in Truefitt & Hill stores in Malaysia only. We reserve the right not to accept any T&C Card or otherwise limit use of a T&H Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.
Loading Value on Your Card
In Malaysia, you can load value onto a T&H Card by using cash, credit card, and/or debit card by visiting any Truefitt & Hill store in Malaysia as listed below. The minimum amount that can be loaded into a T&H Card for the first time is RM1000. Then an additional RM200 will be automatically added to your purchase from Truefitt & Hill. A maximum amount of RM10000 is permitted on a T&H Card at any given time and the amount that can be reloaded into a T&H Card must be in denominations of RM100. Truefitt & Hill may change these maximum and minimum amounts at any time by notifying you at the point of sale or on the Truefitt & Hill web site and such change shall not constitute an amendment to this agreement.
- Suria KLCC
- Bangsar Shopping Centre
Fees and Expiry Date
Truefitt & Hill does not charge any fees for the issuance, activation, use or reloading of your T&H Card. Your T&H Card will expire if not used or is inactive in three 12 months from the last transaction date (inclusive of activation and last reload date). Thereafter, your T&H Card shall be deemed expired, is not valid for any use and will be automatically deactivated. Any remaining credit balance on your T&H Card will be automatically forfeited upon deactivation under any circumstances and cannot be refunded to you.
Receipts and Statements
Cardholders are not sent statements of itemized transactions from a T&H Card account. You can check the balance of your T&H Card or review the last twenty recent transactions on your T&H Card at our store or on the app provided from our store upon purchase of your T&H Card. Keep your receipts and check your online statement to ensure that your account balance is correct.
The T&H Card cannot be exchanged for cash or credit balance unless required by and subject to the terms of this agreement. All reward benefits are valid only within their stipulated periods. There is no reversal or refund of any activation or credit reload into your T&H Card. Services already on promotion in store are not applicable to the T&H Card and cannot be used to redeem such promotions.
We reserve the right to correct the balance of your T&H Card account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your T&H Card, please contact our Customer Care Team by email at firstname.lastname@example.org and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date you become aware of the error. You should monitor your transactions and account balances closely.
Optional Registration; Liability for Unauthorized Transactions
Because your T&H Card is used like cash for purchases from Truefitt & Hill, you are fully and solely responsible for the security, management and for all transactions associated with your T&H Card, including unauthorized transactions. There are no replacements for lost, stolen or damaged T&H Cards. However, for registered T&H Card, the card can be deactivated by contacting our Customer Care Team by email on email@example.com or at the store of purchase to stop usage of the card. You are required to activate a new T&H Card with the minimum load amount of RM500 and transfer the balance from the deactivated card into the new card online upon registration of the new card. We can only replace the balance remaining on the card from the time it was deactivated. Your T&H Card balance is only protected from the point in time that you notify us that the Card is lost, stolen or damaged. The transfer of value of the deactivated card must be done within 30 days from the date it was deactivated; in which if you fail to do so, the remaining balance in the deactivated Card will be automatically forfeited and non-refundable.
In the event of an unregistered T&H Card is lost, any remaining balance on the T&H Card is automatically forfeited upon its expiry and non-refundable. Likewise, any remaining balance on a registered T&H Card shall be forfeited and non-refundable if you do not comply with the loss reporting processes set out above.
You are advised to register your T&H Card upon activation at the store of purchase. Please notify us immediately if there is a change of information provided for registration. Personal information which you provide to us for purposes of registering your T&H Card will be held pursuant to T&H Privacy.
Truefitt & Hill reserves the right to change or modify these Terms or any other Truefitt & Hill Policies related to use of the Application at any time and at its sole discretion by posting revisions on the Truefitt & Hill Website. Continued use of the Application following the posting of these changes or modifications will constitute acceptance of such changes or modifications.